Who is QPA?

Passionate supporters of general practice

Our vision

An Australian healthcare sector that sees accreditation as a signifier of excellence, that patients and employees actively seek when choosing a general practice.

Accreditation is a journey not a destination

We value relationships, communication and feedback.

We recognise the hard work you put in to your practice and patient wellbeing.

Our 20+ year history all started with providing general practices with a choice of certification provider.

Since our inception in 1999, we have provided certification services that empower general practices to deliver excellence to their patients and communities.

With National coverage, we are the only provider to specialise solely in certifying general practices. We live and breathe general practice and have a deep appreciation of what is it like to run a practice.

QPA is proudly based in Gundagai in country NSW, and understand the reality of all walks of life in Australia – metro, regional and rural.

We’re passionate supporters of general practice and are well-known and active advocates for the profession.

QPA have over 100 quality surveyors
– supporting general practices in every state.

Dr Paul Mara

Managing Director

“At QPA, we value general practice, because we are GPs. We understand how hard it is to be a GP. One minute you can be seeing a child with a sore throat, the next managing a patient with complex chronic disease. As GPs, we understand general practice isn’t just about our patient’s problems but about their stories, where and how they live. We make a difference to people’s lives in small or large steps every day. At QPA, we don’t just accredit general practices: we understand them.”

“Myhealth Medical Centres have been using QPA for the last 6 years.”

“No other agency makes the same effort to really engage and understand our practices.”

“As an Area Manager I am involved in a lot of onsite accreditation visits and no other accreditation provider is dedicated to giving you a real assessment of your practice against the standards.”

Leonie Dewey | Myhealth Medical Centres

“QPA is not only committed to quality but have been commitment to rural and remote practices for more than 20 years.”

“They are a supportive accrediting body of general practices, ensuring a complete and comprehensive circle of quality care is provided to all patients.”

– Taroom Doctors Surgery

“I’ve been involved with QPA for over 20 years as founder, director, surveyor, mentor and practice owner.”

“No other accreditation provider is as committed to excellence or your practice.”

Tony Andrew | Chair of the QPA Advisory Board

“I’ve been a surveyor for QPA for 20 years. No other accreditation provider is as dedicated to giving you a real assessment of your practice against the standards.”

“We are committed to making your practice the best by providing a comprehensive report which also outlines opportunities for improvement.”

Beth Wakefield | Surveyor at QPA

Our point of difference

At QPA, we provide certification processes that are effective and efficient. We make certification beneficial for practices by delivering engaging, constructive and productive feedback that ultimately empowers general practices to deliver the best patient outcomes. We strongly believe in the importance of ongoing quality improvement, because we believe this delivers high standards and confidence. Our certification processes can be challenging, but they ultimately result in better practice outcomes, because we empower practices with tools and support. QPA surveyors are true general practice specialists; all have been a GP or a Practice Manager themselves. This means that they understand the realities of running a general practice and provide feedback and reporting that is grounded in practical experience.