Survey visits : the QPA way

Our surveyors have the QPA approach to accreditation embedded in their training and support. The survey visit is a quality assurance and improvement activity involving peer-review: it should never feel like a test. Our surveyors encourage your practice team to contribute, learn and improve: it is not about pass or fail.

The survey visit begins long before our surveyors walk in through your practice’s door. Our team prepares for the visit by reviewing outcomes from the desktop audit. They become familiar with your practice’s process, special circumstances, and any concerns, well before they arrive.

During the visit, our teams strive to offer you a positive, engaging peer review, sharing their own experiences and knowledge, and learning from your practice as well. A survey visit is the practice’s time to shine: an opportunity to demonstrate what you do every day, and the quality care you provide to your patients.

The information returned to QPA by the surveyors reflects how you do things in your practice. The surveyors are key to our understanding of your practice, and in our ability to shape a report that describes how your practice meets the Standards.