COVID-19 | Accreditation Update & Enhanced Support for Practices

Dear Colleagues,

As previously notified, the Australian Commission for Safety and Quality in Health Care is maintaining accreditation. You can view the announcement here. We are advised that all benefits (PIP, WIP etc) will continue for practices where their accreditation certificate has expired during this period.

This advice is in line with current government recommendations and mandates regarding the need for social distancing, isolation and infection control measures.

While it is not possible for any of us to know when the recovery phase of the pandemic will begin, the ACSQHC has advised that sufficient notice will be given for any resumption of accreditation activities.

In order to manage the uncertainty for practices and surveyors, QPA is adopting the following operational procedures:

  • Pending advice from the Commission, QPA will provide at least one month’s notice for any postponement of practice visits
  • Consistent with this policy, all practice visits for April and May 2020 will be postponed. We will make a decision after consultation with the Commission on a postponement of June visits on 30 April and continue to provide advice at the end of each month on a rolling basis
  • Any emergency response plan needs to have a policy, procedure and process to ensure orderly and timely return to normal operations
  • QPA will continue to plan and prepare for booked visits through to the end of the year, to allow for this orderly return to normal operations. Practices that have their accreditation visits postponed will be offered tentative visits in due course.

In the meantime, now is not the time to put quality and accreditation at the bottom of your to do list. Those who promote accreditation as a tired old template, tick a box system are doing practices and patients a disservice.

We would encourage and urge all practices to consider their quality systems regularly with reference to the standards and the evolving COVID-19 situation.

In particular, review your current systems now in regard to:

  • Emergency response planning
  • Infection control and cleaning
  • Triage and appointments, particularly in light of the new telehealth items
  • Risk management – consider what risks might apply with telehealth consultations and discuss practice guidelines for when patients require face to face consultations
  • Vaccine storage and cold chain management
  • Clinical stock control and waste management
  • Workplace health and safety

Clearly allocate responsibilities to individuals for each of these areas and ensure that position statements or job descriptions reflect the current circumstances. Questions are just as important as answers.

Look after your people. Anxiety and fear are normal emotional reactions. Do not assume that all of your doctors and staff are fully aware of written policies and procedures or know how to apply these. To view our webinar discussing this, please register for the recording here.

QPA will continue to operate at this time as long as possible, while protecting and supporting our people. QPA will offer enhanced support for practices and surveyors during this time. A series of small group zoom teleconferences will be offered to allow practices to have discussions with our team. Our Quality Accreditation Managers will continue to make contact will all practices, particularly those affected by the postponement of visits and accreditation.

While the following may not apply to your practice, in our practice, we are reviewing procedures with reface to the standards and published professional and Government announcements at least every second day through Zoom meetings with doctors and staff. All patients are now being triaged through a telehealth consultation and managed appropriately according to stringent clinical guidelines. We are actively identifying patients at risk and advising them by telephone, use of an SMS and social media of the need for infection control and social isolation. Where any uncertainty exists, patients are offered a face to face consultation and we have established a respiratory/fever clinic with appropriate entrance and isolation. We are developing a process for influenza vaccination and follow up of patients.

In this environment it is easy to become stressed, anxious and even depressed. We all should try to find some beauty in the world outside of our practice and medicine. Let me share with you, something beautiful I have discovered, a song played by my American guitar teacher here.

Regards,

Dr Paul Mara – Managing Director

Accreditation – Responding to extraordinary circumstances arising from COVID-19 pandemic

Announcement from the Commission

The COVID-19 pandemic is a public health emergency requiring an extraordinary response by the health system and society. Social distancing is a key measure being utilised to limit transmission of COVID-19. This measure is aimed at reducing transmission of the disease in the community, and importantly, the demand on healthcare services.

To assist general practices and in line with social distancing measures, the Commission is maintaining requirements for accreditation to the Royal Australian College of General Practitioners (RACGP) Standards for general practices, effective immediately. These changes are being enacted as part of the National General Practice Accreditation (NGPA) Scheme.

  1. The accreditation status of general practices will be maintained during the response phase of the COVID-19 pandemic. These arrangements will be monitored with changes anticipated in the recovery phase of the pandemic.
  2. General practices that have completed an onsite assessment and are in the remediation phase of their assessment cycle, and require an onsite assessment to complete the final assessment, will not be assessed until the recovery phase commences.
  3. Reintroduction of onsite assessments will take into consideration the lead-time for planning and preparation of assessments.

The intent of these measures is to maximise the capacity of the health system to deliver care during a period of unprecedented demand, and for assessors and the general practice workforce to comply with social distancing requirements. As the implementation of the changes is administrative, general practices are not required to take any further action at this time.

While the Commission recognises the unprecedented impacts on the day-to-day operations of general practices, it is more important than ever that general practices comply with the RACGP Standards for general practices, in particular infection prevention and control measures.

Further explanatory information is available on the Commission’s website or via the Advice Centre.  Please email your query to accreditation@safetyandquality.gov.au and include your contact number.  A member of the Advice Centre will then contact you as soon as practical.

FAQs:

What does maintaining accreditation mean for my practice?

Under usual circumstances, an accreditation cycle is three years.  The extraordinary measures enacted suspends the current accreditation status of a general practice, which will be maintained until the recovery phase of the pandemic begins and these measures are ceased.  For example, a general practice that would normally have one year before its scheduled assessment, will have one year before its next assessment from the time these measures are ceased.

When do these measures commence?

Immediately. As the implementation of the changes is administrative, general practices are not required to take any further action at this time.

Do efforts to implement the RACGP Standards for general practices (5th edition) cease?

No. General practices will be relying on their safety and quality systems to ensure patient care is safe and of good quality.  All general practices are expected to ensure safety and quality systems are being used, monitored and address any breeches in practice.

Can my practice continue to access Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) – Practice Stream funding?

Yes. Introducing these measures will not change a general practice’s current eligibility for funding under the Department of Health’s Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) – Practice Stream.

The Commission’s process for reviewing gaps in accreditation will still be accessible for general practices where the gap has occurred prior to the release of this announcement. General practices that are currently accredited, will have their accreditation continue until these measures are cease in the recovery phase.

General practices that are not currently accredited, and wish to become accredited, can commence the accreditation process by completing the self-assessment audit but will not undergo an onsite assessment until the recovery phase.

My practice has had its onsite assessment, can it be finalised?

General Practice that have completed an onsite assessment, are in the remediation phase of their assessment cycle and require an onsite assessment cannot be finalised.

General practices can finalise their assessment if they have completed an onsite assessment and are able to finalise their assessment as a review of documentation.

Accreditation surveyor program brings improved training, professional recognition and greater remuneration

Quality Practice Accreditation’s Quality Surveyor Program sets new standards for training, professional recognition and remuneration for accreditation surveyors.

“Accreditation is no longer about a practice visit and tick-a-box forms”, said QPA Managing Director, Dr Paul Mara.

“With the release of the RACGP 5th edition Standards and mooted changes to funding arrangements for general practice, there is a real need and opportunity for practices to put even more focus on quality assurance and quality improvement.

Improved training and mentoring, enhanced professional recognition, a quality improvement and quality assurance program and higher remuneration of surveyors are part of the new general practice environment.

We see accreditation and quality assurance now, but increasingly in the the future, as a highly valued activity in general practice, with surveyors playing a niche role in the range of professional interests that support quality health care, including clinical care of patients, education and teaching of medical students and GP registrars and other professional activities that all go to make general practice central to the health care system.”

As a surveyor, GPs, practice nurses, practice managers and experienced support staff have a real opportunity to make a difference to individual practices and general practice as a whole, while creating lasting professional relationships and discovering and exploring opportunities to enhance their own practices.

Under the QPA Quality Surveyor Program, all surveyors will be able to obtain industry standard qualifications that have relevance for quality assurance and improvement in other areas of health.

The program gives surveyors greater responsibility, but also greater flexibility and guarantees to allow surveyors to better integrate practice visits with their other responsibilities.

Under the program, remuneration has increased significantly for both GPs and non GP surveyors, up to $1900 a day plus allowances for GPs and $640 for support surveyors.

Under the new arrangements, all surveyors attending 5th edition visits are guaranteed a minimum whole day rate, providing more flexibility for scheduling other practice activities.

All QPA surveyors are covered by the Quality Assurance Declaration from the Minister for Health under Part VC of the Health Insurance Act 1973.

Quality Practice Accreditation gives practices a reliable choice in accreditation. Formed by practising GPs, it exists to support GPs and practices to provide the best care they possibly can in an increasingly complex and challenging environment. It continually sets new standards for support, innovation and quality assurance.

For further information, please contact Kylie Gardner, QPA Surveyor Manager
kylie.gardner@gpa.net.au | 02 6944 4042

Conference week has arrived!

This week, QPA ventures to both sides of the country, attending the AAPM National Conference in Perth, and the GP17 Conference in Sydney.

The AAPM Conference kicks off on Tuesday, October 24 with the welcome reception, and continues for three days, closing on Friday afternoon. If you are attending, please make sure you come and say hello to Tracy and Caroline.

GP17 gets underway on Thursday, October 26, and the launch of the 5th edition of the Standards for general practices is a key event for us. Kylie and Rebecca will be at the conference, and would love to catch up any GPs attending. If you have considered becoming a surveyor for QPA, please come and speak to Kylie, our Surveyor Manager.

Look out for updates on our Facebook and Twitter pages throughout the conferences.

Transition to the 5th edition

The 5th edition of the RACGP Standards for general practices is due to be released at the GP17 conference in October 2017.  Developed over a three-year period, and now highly anticipated, the new edition of the Standards is set to deliver significant changes.

With every new edition of the Standards, a period of transition occurs as practices continue to undergo accreditation. With the release of 5th edition in October 2017, all practices undergoing a final round of assessment against the 4th edition must achieve certification by October 31, 2018. For QPA clients, this means that your survey visit will need to be completed by July 31, 2018.

Up until November 1, 2017, practices can continue to register for assessment against 4th edition. This applies to clients seeking accreditation for the first time, and all practices that have current accreditation which expires in 2017 or 2018. From November 1, 2017, all practices registering for accreditation with QPA will be assessed against the 5th edition of the Standards.

If you are unsure of your options, or would just like to have a conversation about the Standards and the transition arrangements, please contact our Administration team on 1800 188 088.

Redesigning the Practice Incentive Program – Consultation

You may be aware that, in the Federal Budget of 2016 – 2017, the Australian Government announced that it would “work towards changing the PIP through a measure entitled Quality Improvement in General Practice – Simplification of the PIP.” This is very much in keeping with current directions in the general practice sphere (including the upcoming 5th edition of the Standards for general practices) that focus on driving quality outcomes.

Continue reading “Redesigning the Practice Incentive Program – Consultation”