GPA Tip Detail
Delivering Quality Internal Customer Service
Read, hear or say the word "customer", immediately you think of a patient telephoning or walking into your Practice. But the term can be actually broken down into two distinct segments: your external customers (patients), and internal - your fellow employees, your teammates.
Make no mistake. Your teammates are as important to the success of your Practice as the patients. To really walk your service talk, ensure that your Practice's commitment to internal customer service matches the external focus on patient care.
A 'Delivering Quality Internal Customer Service' GPA ASSIST plus Wall Chart is available for your reference. To obtain a copy, go to our Assistance page or contact the GPA office on 1800 188 088.
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and/or other general practice enquiries.
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