Indicators


A	There is evidence of one (or a combination) of the following for our patients: i) our practice?s GP(s) provide(s) their own care for patients outside normal opening hours of the practice either individually or through a roster, or ii) formal arrangements for cooperative care outside the normal opening hours of our practice exist through a cooperative of one or more local practices, or iii) formal arrangements exist with an accredited medical deputising service, or iv) formal arrangements exist with an appropriately accredited local hospital or an after hours facility, in the circumstances where we do not use an accredited medical deputising service or cooperative. Where a practice is providing care as indicated by A ii, A iii, or A iv, then the documentation of the arrangement must include: Reference to the timely reporting of the care provided back to the patient?s nominated practice, and A defined means of access for the deputising practitioner to patient health information and to our practice GP(s) in exceptional circumstances, and Assessment by our practice that the care outside normal opening hours will be provided by appropriately qualified health professionals (document review).
B	Patient health records contain notes of consultations occurring outside normal opening hours by or on behalf of our practice (health records review).
C	A message on our practice?s telephone answering machine, call diversion system or paging system, and a sign visible from outside our practice, provide information to patients on how to obtain care outside our practice?s normal opening hours (direct observation).
D	Our practice has a written policy for the provision of medical care outside its normal opening hours (document review).
E	Our practice has used patient feedback to establish whether patients of our practice are aware of our arrangements for medical care outside our practice's normal opening hours (patient feedback).
F	Our practice has used patient feedback to establish whether patients of our practice are aware of our arrangements for medical care outside our practice's normal opening hours (patient feedback). (Only applicable to medical deputising services)

There is evidence of one (or a combination) of the following for our patients:
i) our practice?s GP(s) provide(s) their own care for patients outside normal opening hours of the practice either individually or through a roster, or
ii) formal arrangements for cooperative care outside the normal opening hours of our practice exist through a cooperative of one or more local practices, or
iii) formal arrangements exist with an accredited medical deputising service, or
iv) formal arrangements exist with an appropriately accredited local hospital or an after hours facility, in the circumstances where we do not use an accredited medical deputising service or cooperative. Where a practice is providing care as indicated by A ii, A iii, or A iv, then the documentation of the arrangement must include:
Reference to the timely reporting of the care provided back to the patient?s nominated practice, and
A defined means of access for the deputising practitioner to patient health information and to our practice GP(s) in exceptional circumstances, and
Assessment by our practice that the care outside normal opening hours will be provided by appropriately qualified health professionals (document review).

Patient health records contain notes of consultations occurring outside normal opening hours by or on behalf of our practice (health records review).

A message on our practice?s telephone answering machine, call diversion system or paging system, and a sign visible from outside our practice, provide information to patients on how to obtain care outside our practice?s normal opening hours (direct observation).

Our practice has a written policy for the provision of medical care outside its normal opening hours (document review).

Our practice has used patient feedback to establish whether patients of our practice are aware of our arrangements for medical care outside our practice's normal opening hours (patient feedback).

Our practice has used patient feedback to establish whether patients of our practice are aware of our arrangements for medical care outside our practice's normal opening hours (patient feedback).
(Only applicable to medical deputising services)

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Care outside normal opening hours

Criterion 1.1.4

Indicators

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