Scheduling care in opening hours
Criterion 1.1.1
Our practice has a flexible system that enables us to accommodate patients with urgent, non urgent, complex, planned chronic care and preventative health needs.
Indicators
| |
|
| A |
There is evidence that our practice has a flexible system to accommodate patients with urgent, non-urgent, complex and planned chronic care, and preventive health needs (document review). |
| B |
Our practice informs patients that longer consultations are available on request (document review). |
| C |
Our practice staff can describe the way in which they identify urgent medical matters and their procedures for obtaining urgent medical attention (interview). |
| D |
Our practice has a written policy for dealing with urgent medical matters (document review). |
| E |
Our practice has used patient feedback to establish whether patients of our practice are aware of the availability of longer consultations (patient feedback). |
| F |
Our practice has used patient feedback to establish whether patients telephoning our practice have the urgency of their needs determined promptly (patient feedback). |
| G |
Our Service obtains feedback about the perceived quality and timeliness of our provision of care for their patients for the practices whose patients we cover. (Applicable to after hours care services only) (interview, document review). |
Download RACGP criterion (PDF)
Want more information?
Contact the GPA team if you require further information in regards to any of these topics
and/or other general practice enquiries.
Our experienced Quality
Accreditation Managers are
always on hand to assist you.
FREE CALL 1800 188 088
